Client Solutions Relationship Manager, Venn
London, United Kingdom
Two Sigma is a different kind of investment manager. Since 2001, we have used data science and technology to derive insights that forecast the future and discover value in markets worldwide. Our team of scientists, technologists and academics looks beyond traditional finance to understand the bigger picture and develop creative solutions to some of the world’s most difficult economic problems. Our work spans markets and industries, from insurance and securities to private investments and new ventures.
Venn is an application used by investment allocators (e.g., customers of Two Sigma) to understand holistically the risks and returns of their suite of investments. It decomposes risk and return into factors and allows portfolio optimization by combining a user's factor forecasts with current factor exposures.
The mission of this role is to drive client engagement of Venn through relationship management, client support, marketing communications and product development feedback. You will establish best practices for client success and develop strategies to ensure we’re providing excellent user experience across the product.
You will take on the following responsibilities:
Act as an enthusiastic ambassador for Venn users to drive dialogue and discover how we can expand adoption by creating new value for our clients. This includes understanding our client’s business needs and challenges, assisting with portfolio setup and onboarding, and ongoing relationship management to maximize engagement with the platform.
Lead demos and information sessions with clients and prospects, solicit feedback and monitor insights to drive the evolution of Venn features and product roadmap. Play a role in product development and testing of new features and prototypes.
Coordinate campaigns with product development and the Two Sigma Investor Relations team to explain, and drive adoption for, new functionality and analyses offered by Venn as the product evolves.
Work with users to develop a success plan that outlines how Venn will be addressing both critical and long-term needs.
Drive ongoing user engagement and identify ways to improve user experience for existing Venn clients.
Collaborate with sales and marketing to optimize the client on-boarding process.
Engage with Two Sigma Advisers to communicate latest thought leadership and investment research to Venn clients and prospective users.
You should possess the following qualifications:
Bachelor’s degree with a strong academic record in Finance, Economics, Mathematics, or related discipline.
3 to 8 years of relevant work experience.
Experience in the Financial Services and/or Technology industry; interest in Financial Technology and Institutional Asset Management process and research.
Experience or interest working in a product-minded environment. Comfortable interacting with developers, designers and product leads to drive product feedback and testing.
Strong communication skills, with experience developing sales and marketing presentations and software collateral.
Execution mindset: strong work ethic, self-starter and quick-study mentality; proven ability to work independently; passion to work in a results-oriented environment.
Creative problem solver, capable of delivering non-obvious solutions to investor challenges
Adaptable, with proven ability to adjust to daily changes in routine or demands with ease and manage demos and presentations with agility and confidence.
Patient and approachable, comfortable working closely with both highly sophisticated and less sophisticated technical counterparts.
Excited to work in a lean environment and take on a range of responsibilities with independence and accountability.
Demonstrates clear organizational skills and attention to detail.
Ability to travel for on-site client demos. Expected travel: 10% to 20%.
You will enjoy the following benefits:
Core Benefits: Fully paid medical and dental insurance premiums for employees and dependents, 401k match, employer-paid life & disability insurance
Perks: Onsite gyms with laundry service, wellness activities, casual dress, snacks, game rooms
Learning: Tuition reimbursement, conference and training sponsorship
Time Off: Generous vacation, sick days, and paid caregiver leaves
We are proud to be an equal opportunity workplace. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity/expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics.